Quick overview: NDAX (National Digital Asset Exchange) gives users a web portal and mobile app to access cryptocurrency trading. Your NDAX login is your gateway to balances, deposits, trading and withdrawals — so treat it with care. Below you'll find step-by-step instructions for common login scenarios, practical security measures (including 2FA), and straightforward fixes for the most common issues people encounter.
How to log in on the web (desktop)
Open your browser, navigate to the official NDAX website, and click the "Sign In" button in the top right. Enter the email address tied to your account and your password. If your account has two-factor authentication (2FA) enabled — which it should — you'll be prompted to enter the code from your authenticator app or SMS. After successful verification you're signed in and can access the dashboard.
How to log in on mobile
The NDAX mobile app (iOS / Android) follows the same flow: email + password then 2FA. If you prefer mobile biometrics, many devices allow you to enable fingerprint or Face ID once you've logged in the first time — this provides an easier unlock path while still preserving strong security.
Two-factor authentication (2FA)
Enable 2FA from your NDAX account settings as soon as you create your account. Use an authenticator app (Google Authenticator, Authy, Microsoft Authenticator) rather than SMS where possible — app-based codes are more resilient to SIM-swap attacks. Keep your recovery codes in a secure place. If you ever lose access to your 2FA device, use the recovery process NDAX provides and be prepared to verify your identity with their support team.
Forgot password or can’t receive codes?
If you forget your password, use the "Forgot password" link to receive a reset email — check spam/junk folders if it doesn't show up. If 2FA codes are not arriving or your authenticator app shows different codes, first ensure your device time is set to automatic/time sync — a misaligned clock often causes code mismatches. If you used SMS and aren't receiving messages, contact your mobile carrier and NDAX support immediately.
Common troubleshooting tips
- Invalid credentials: Double-check email spelling and capitalization. Use your password manager if you have one.
- Slow page loads: Clear browser cache or try an incognito window to rule out cached asset issues.
- 2FA code mismatch: Sync your device clock or switch to an authenticator app if you used SMS.
- Account locked: Repeated failed attempts may temporarily lock you out. Wait the show-message period or contact support if needed.
Security best practices
Always use a unique, strong password for NDAX (a long passphrase or a random password from a password manager). Enable 2FA and prefer authenticator apps. Never share your password, 2FA codes, or recovery codes with anyone. Watch for phishing: NDAX will never ask for your password or 2FA code through unsolicited messages. Verify the website URL before logging in, and enable device biometrics for convenience only after the account is properly secured.
What to do if you suspect compromise
If you suspect your NDAX account has been compromised, immediately change the password (if you still have access), disable API keys, revoke active sessions in account settings, and contact NDAX support. If you cannot access your account, follow the support flow and provide the requested verification documents promptly — the faster you act, the better chance of limiting loss.
Useful FAQs
- Can I use a VPN to login? Yes, but if NDAX detects unusual location changes it may trigger extra verification. Use your usual connection when possible.
- Does NDAX support hardware keys? Some exchanges support hardware-based authenticators (like YubiKey) via WebAuthn; check NDAX account security settings to confirm available options.
- How are sessions handled? You can normally log out from all devices via account settings — use that if you suspect an unauthorized session.